Complaints Proceedure

BELOW IS A COPY OF OUR COMPLAINTS PROCEEDURE, WE TAKE ALL COMPLAINTS VERY SERIOUSLY AND ENSURE THAT ARE ALL PAID THE SAME LEVEL OF ATTENTION. THERE ARE CASES THAT WILL IN OUR OPINION BE SEEN AS NO GROUNDS HOWEVER WE FOLLOW OUR PROCEEDURE IN FULL IN ORDER TO COME TO A MUTUALLY SATISFACTORY CONCLUSION.

COMPLAINTS PROCEEDURE

At 2gether Insurance we always do our up most to provide high levels of service and to meet your requirements as a personal or commercial client.

Should you have any issues with our service, Advice or indeed the quality of our products we would ask you to take the following action.

(1)Please call us with your complaint to see if we can resolve and conclude your complaint to satisfaction verbally.

(2)Should our action over the phone not be to your satisfaction please confirm your complaint in writing to us at 6 Union Place, Wisbech, Cambs,

  PE13 1HB for the attention of ‘The Complaints Handler’ at this point we will address your complaint and reply to you in writing within 3 working

  days.

(3)Should again our comments and/or action not be to your satisfaction then we ask for you to request what action you would like us to take to

  meet your requirements.

4)Should we not be able to meet your requirement following your second letter we shall write to you confirm this and why we are not able to meet

  Your demands and supply you with the Financial Ombudsman details should you wish to take your complaint to a higher level.

The Financial Ombudsman Can be contacted in writing at:

Financial Ombudsman Authority

25 The North Colonnade,

Canary Wharf,

London E14 5HS

Please not our Firms reference number when contacting the FSA is 304496

REMEMBER.

If you are unhappy about something contact us in order that we may deal with your issues.

You should have no reason to be unhappy and if you have we want to know about it so we can sort it out for you.